Frequently asked questions

Practical guidance for choosing, installing, and using your travel eSIM.

Browse the most common questions below. For account-specific help, open a support ticket after signing in.

When should I install my eSIM?+

Install it over Wi-Fi before departure, then switch it on when you arrive.

Can I keep my regular number?+

Yes. Keep your primary SIM active for calls and use Roamly for mobile data.

When does validity begin?+

The activation policy is shown on each live plan. Many plans begin at the first supported network connection.

Can I share data by hotspot?+

Plans marked Hotspot ready support tethering, subject to device and network limitations.